DeskRoll consists of the web part, the communications server and the client applications. We offer deep the customization of all three. We can brand the website and the client apps and we can deploy the communications server where you deem appropriate.
There are quite a lot of options to remotely access Macs. For the sake of readability, let us consider them in groups.
You are supporting a customer remotely but suppose that you (or they) have no Internet connection. What's next?
UAC (User Account Control) is an extra layer of security introduced in Windows Vista. It suspends any application you want to run: a dialog box pops up asking for an explicit permission to run the app. While offering extra security, UAC certainly complicates remote support because you lose control over the remote machine in some cases.
But let's see what other options we have here. All workarounds suggested are for Windows 7 but they also should work in Vista and Windows 8.
This song was presumably written by the guy who's the owner of deadtroll.com :)
Obviously, as you are getting more customers (and bigger customers), your managed IT assets grow, sometimes exponentially. Keeping all stuff in separate Excel sheets might be a problem. You have to buy software and hardware, keep track of users, you’d want to know what software is installed and where it is, etc.
Normally, you bill your customers on an hourly basis. If you do your support remotely, you have a great opportunity to make precise calculations based on your connection history statistics. Here, web-based solutions are a good choice, as they often allow seeing your sessions history for any given period, with details like remote machines’ IP addresses.
While today many payment options are available with software vendors, it's sometimes takes quite some time to make a decision. Let's see what is currently offered and what the possible advantages and pitfalls are.
Working on-the-go is a good way to spend your time in a more efficient manner. Remote access is best done from a netbook/ultrabook or a tablet PC, although you might try using it on a smartphone (4” or a larger screen is recommended).
By far, malware problems are the most frequent support case out there. You hunt and remove the buggers on regular maintenance sessions. New customers would often call you, asking to fix a machine that’s strangely behaving, the screen is locking up, etc.