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DeskRoll Blog

DeskRoll on the Web

Here goes a small list of links that mention DeskRoll.

Cloud vs. Traditional Hosting and How This Relates to DeskRoll

DeskRoll consists of the web part, the communications server and the client applications. We offer deep the customization of all three. We can brand the website and the client apps and we can deploy the communications server where you deem appropriate.

Remote Access to Apple Macs

There are quite a lot of options to remotely access Macs. For the sake of readability, let us consider them in groups.

What You Can Do When There's No Internet Connection

You are supporting a customer remotely but suppose that you (or they) have no Internet connection. What's next?

Windows UAC - Remote Access Tips and Workarounds

UAC (User Account Control) is an extra layer of security introduced in Windows Vista. It suspends any application you want to run: a dialog box pops up asking for an explicit permission to run the app. While offering extra security, UAC certainly complicates remote support because you lose control over the remote machine in some cases.

But let's see what other options we have here. All workarounds suggested are for Windows 7 but they also should work in Vista and Windows 8.

The Sysadmin Song!

This song was presumably written by the guy who's the owner of deadtroll.com :)

Managing Your Inventory

Obviously, as you are getting more customers (and bigger customers), your managed IT assets grow, sometimes exponentially. Keeping all stuff in separate Excel sheets might be a problem. You have to buy software and hardware, keep track of users, you’d want to know what software is installed and where it is, etc.

Billing Your Customers

Normally, you bill your customers on an hourly basis. If you do your support remotely, you have a great opportunity to make precise calculations based on your connection history statistics. Here, web-based solutions are a good choice, as they often allow seeing your sessions history for any given period, with details like remote machines’ IP addresses.

Choosing a Payment Plan

While today many payment options are available with software vendors, it's sometimes takes quite some time to make a decision. Let's see what is currently offered and what the possible advantages and pitfalls are.

Working from mobile devices

Working on-the-go is a good way to spend your time in a more efficient manner. Remote access is best done from a netbook/ultrabook or a tablet PC, although you might try using it on a smartphone (4” or a larger screen is recommended).