DeskRoll Blog

A Short Review of CRMs for Computer Repair Shops

While a CRM system may automate many workflows within a company it is mostly concerned with customer relations. It’s designed to automate mundane jobs like report generation (including financial reports) and support interaction with the customer, keeping all your data and processes in a centralized manner: store contact information, conversation and billing history, streamline lead generation, do template-based replies, escalate tickets, etc. On one hand, it saves you time and effort. On the other hand, it improves customer experience with your company. An all-around win.

Help Desk Solutions

Help desk software is a set of tools for streamlining the processing of support requests from clients. Often a client with a specific problem submits a request to be handled by someone responsible for that specific area. So, this technician has to resolve the issue. The idea behind help desk software is to centralize and collect all such requests in one place, so that the help desk agents process all user requests through this system.

Remote Access for Accountants

Accounting is a broad set of practices aimed at organizing financial information of a company, including sales to clients, procurement, assets depreciation, etc. in a manner appropriate for adequately managing corporate finances, filing required papers, etc. Today this line of services deals with minimum printed papers or entirely dispenses with them. Hard copies have been replaced by electronic documents. Computers, mobile devices, the Internet and remote access are the technologies involved. Let us take a look at how remote access software can be used (and is increasingly being used) by accountants.

Remote Access in Virtualization

The history of virtualization dates back to 1960s. At first the intention was to extend computer memory. The concept of virtual machine has been developed by IBM. The intention of this project to share hardware resources and to run more than one operating system on a single computer (back then it was a mainframe). The end-users would get the ability to work together, sharing the same computer.

How Non-IT Companies Benefit from Remote Access

Working on your computer from another computer is nothing new. Then why is it so popular, even among those who are not IT pros or computer enthusiasts? Also, what does remote access mean for your business? 

Managing Your Inventory

Obviously, as you are getting more customers (and bigger customers), your managed IT assets grow, sometimes exponentially. Keeping all stuff in separate Excel sheets might be a problem. You have to buy software and hardware, keep track of users, you’d want to know what software is installed and where it is, etc.