DeskRoll Blog

Billing Your Customers

Normally, you bill your customers on an hourly basis. If you do your support remotely, you have a great opportunity to make precise calculations based on your connection history statistics. Here, web-based solutions are a good choice, as they often allow seeing your sessions history for any given period, with details like remote machines’ IP addresses.

Choosing a Payment Plan

While today many payment options are available with software vendors, it's sometimes takes quite some time to make a decision. Let's see what is currently offered and what the possible advantages and pitfalls are.