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An Instant Messaging Guide to Privacy

We surely want all our private conversations to stay private. This is but simple and natural for any person. If we text or voice chat with someone, we want to be sure this space is personal and well-protected. Especially given that we occasionally send sensitive information that may be related to our family, health or business.

A Short Review of CRMs for Computer Repair Shops

While a CRM system may automate many workflows within a company it is mostly concerned with customer relations. It’s designed to automate mundane jobs like report generation (including financial reports) and support interaction with the customer, keeping all your data and processes in a centralized manner: store contact information, conversation and billing history, streamline lead generation, do template-based replies, escalate tickets, etc. On one hand, it saves you time and effort. On the other hand, it improves customer experience with your company. An all-around win.

Setting Up Ultra Budget Video Surveillance in No Time

Video surveillance is ubiquitous and – more interestingly – comes handy in IT maintenance and diagnostics. Also, watching your rigs, boxes and wires properly blinking/hanging is a pure delight! Let’s see how we can setup simple video surveillance in no time, and on a very tight budget. 

Optimizing Windows Startup Performance Using Autoruns

It’s not uncommon that with time Windows may take way too much time to start up. One of the reasons for bad startup performance are the applications that are launched during boot up.

Help Desk Software Review and Comparison

As already described in our previous article, help desk or service desk is a way to organize company workflow. The main goal is to make work process uninterrupted and smooth by fixing all problems within a company or with customers. This could be achieved by using a special software - the core of the service desk. Functions of service desk and how it should work are well defined in ITIL (IT Infrastructure Library) which is used in ITSM (IT Service Management). Many companies are marketing their solutions in this niche. There is a wide range of functions offered by such systems. Some of the solutions are simple and easy to deploy, while others require expert knowledge and are very flexible and mostly intended for huge companies with thousands of employees. This article will cover some of both kinds. There’s a lot to be considered when choosing the right solution, so we hope this article is a good start.

The Right Web Browser for Best DeskRoll Experience

In modern times web browsers are the most popular and widely used software. No doubt the Internet is playing an unprecedentedly important role in people's personal and work life. Web browsers provide access to zillions of bytes of information and many thousands of tools used in workflow.

One of such browser-based tools is DeskRoll. It enables access to remote machines without installing additional software on the controlling device.

Choosing Remote Access Tools

Remote access tools are the bread and butter of today’s support technician. For many remote access needs, traditional tools (bundled with the OS, provided by the OS vendor, etc.) are used: RDP, SSH clients/servers, Telnet, etc. Let's see how they compare with each other.