No installation on the technician's sideYou only need an HTML5-compliant browser. No plugins or apps, it's all AJAX.
No need to deploy the back endWe host everything. Still, you can choose self-hosting as an option.
Fast peer-to-peer connectionsConnect to computers bypassing communications server for great speed and responsiveness.
Adjustable quality and speedOn low speed connections, you can choose increased speed over image quality.
Works through firewalls, proxies, NATAll you need is Internet access, there is nothing to configure.
Automatic app updatesClient apps are automatically updated to the latest version available (no charges for updates).
Easy contacts/computers managementComputers and contacts are in separate tabs and easily manageable.
Contacts/computers groupingAdd contacts/computers into groups for convenience.
Quick connection for existing customersNo need to enter passcode each time (client is asked if they authorize this).
Pre-session IM chatStay connected with clients: see help requests and schedule support sessions.
Quick contact/computer infoEssential contact info on hover, including hostname, last session time, IP, etc. Add notes to computer/contact.
Session statistics trackingTrack session time, IP, duration, etc. Useful for billing customers.
Free trialFully functional, no credit card required. Your contacts and computers are still there even when your trial ends.
One-time and recurring paymentsBuy one or more one-time licenses as appropriate or just have a subscription.
Unlimited computers/contacts plansOne account for all your contacts and machines, no extra charge.
Unlimited concurrent sessions plansNo limits as long as you have enough bandwidth.
IM chatOften useful even if you can have a phone conversation.
File transfer in both directionsSend files (and get files from the remote machine) directly through DeskRoll.
Detailed system informationComprehensive remote system info, including detailed hardware info, running applications and processes.
Start as adminWhen UAC is on, get elevated permissions on the remote machine to run apps, etc.
Flexible display managementChange remote screen resolution. Work with multi-monitor setups on remote machines.
Session pause and resumeHelps save bandwidth when having multiple open sessions.
Clipboard syncCopy and paste text to/from remote computer's clipboard. All clipboard sync features are available in Chrome, Firefox and Edge.
Key combinations supportSend Ctrl+Alt+Del, Ctrl+Shift+Esc, Ctrl+C, Ctrl+A and other Windows and Mac key combinations via DeskRoll's main menu.
I'm very happy with Deskroll's service and support. I've used this service for close to two years and found it very beneficial in supporting customers. No requirement for specialized remote software as well as quick and easy for the customer run up. Cross platform support is also handy. I highly recommend Deskroll.
Purplezebra decided to use Deksroll after trialing it out over the first free 30 days. Deskroll appeared to be reasonably priced compared to competitors. As an example we are saving over 8 times the price of what we paid before using a high profile remote assistant solution.
The Deskroll program is easy to use, and I have saved many hours of travelling time by logging in remotely and helping my customers without having to drive to the customer's office. My customer gets their problem resolved quickly, and I don't have to waste my time - win/win for everyone!
You don't have to pay for each connected computer. It's what I really need and like. I have about 100 machines to attended to remotely.
This tool is pretty straightforward and user-friendly. Pricing is more than okay.