I currently use DeskRoll Remote Desktop for accessing different types of personal computers at different organizations with my clients, to troubleshoot hardware and software issues remotely.
It really saves time and resources because of the ability to remote in at any computer. Clients like it because I can remote in at night when they are not using their computers.
I'm very happy with Deskroll's service and support. I've used this service for close to two years and found it very beneficial in supporting customers. No requirement for specialized remote software as well as quick and easy for the customer run up. Cross platform support is also handy. I highly recommend Deskroll.
Purplezebra decided to use Deksroll after trialing it out over the first free 30 days. Deskroll appeared to be reasonably priced compared to competitors. As an example we are saving over 8 times the price of what we paid before using a high profile remote assistant solution.
The Deskroll program is easy to use, and I have saved many hours of travelling time by logging in remotely and helping my customers without having to drive to the customer's office. My customer gets their problem resolved quickly, and I don't have to waste my time - win/win for everyone!
You don't have to pay for each connected computer. It's what I really need and like. I have about 100 machines to attended to remotely.
This tool is pretty straightforward and user-friendly. The pricing is more than okay.
Work on the go: do remote access from any OS, including mobiles. Connect to users on Windows and Macs. Use your mobile for two-factor authentication.
Work in your browser without installing anything: manage secondary accounts and user lists, access session logs, etc. Open multiple connections in your browser tabs.
Use mass and silent DeskRoll app deployment, send files, use clipboard sync, keyboard shortcuts, built-in text chat, incoming support request notifications and do much more.
Access remote desktops regardless of your network infrastructure. No need to use VPN or proxy, no need to open additional ports.