Managing and protecting your user data

When you create a DeskRoll account, you sign up with your email address. Also, you may send other personally identifying data to DeskRoll. Let us see what personal details of yours we can access and store at DeskRoll and how you can manage them.

What we store in your DeskRoll account:

  • Your email. You have to confirm it. Thus, we make sure that you don't lose access to your account.
  • Your remote sessions data. You can download and use this data to create invoices.

What you can do:

  • Export your remote sessions data (available to users who are registered under GDPR).
  • Request that we delete your DeskRoll account including all data.

What we store in the Helpdesk system:

  • Support tickets, including all email correspondence and voice messages.
  • All file attachments from the email correspondence.

What you can do:

  • Request that we delete all email correspondence and voice messages.

What we store in the newsletter management system:

  • Email addresses.
  • Newsletter statistics.

What you can do:

  • Unsubscribe from newsletters.