Instant text messaging chat is a handy tool for client communications. Below we will see how it's used by the technician and by the client.
Techician can use text chat from the web browser:
The client can use IM chat from the DeskRoll remote support application. The client can start messaging at any time, even before a remote desktop connection is established:
The technician can monitor clients' calls for help:
The techician can open multiple chat boxes and minimize them by clicking box title bars.
Green box titles indicate new messages from customers.