Using IM chat
IM chat is a handy means of communication with the client. There are two ways of using IM chat, described below.
IM During Remote Desktop Session
You can use text chat in session:
- Click IM chat icon on the left.
- Use the chat.
IM Before Session
Your client can call for help as follows:
- Start DeskRoll.
- Use the built-in chat.
You can monitor your clients' calls for help:
- On the required client in the list, select Chat. Drag the chat box as appropriate.
- Open multiple chat boxes. Minimize them by clicking box title bars. Green box titles indicate new messages from customers.