Full feature list
Nothing to deploy/roll out. We host everything. Still, you can choose self-hosting as an option.
No installation on the technician's side. You only need an HTML-5 compliant browser. No plugins or apps, it's all AJAX.
Remote support of Mac users. Mac app is automatically offered to Mac users.
Works through firewalls, proxies, NAT. All you need is Internet access, there is nothing to configure.
Fast peer-to-peer connections. Connect to computers bypassing communications server for improved speed (chooses p2p automatically, requires Chrome or Firefox).
Adjustable quality and speed. On low speed connections, you can choose increased speed over image quality.
Session pause. Helps save bandwidth when having multiple open sessions.
Automatic app updates. Client apps are automatically updated to the latest version available (no charges for updates).
Security. 256-bit AES communications encryption, SSL, protection from passcode guessing attempts.
2 factor authentication. Each time your login to DeskRoll, you enter a dynamic passcode that you get from Google Authenticator on your mobile. Trial/Billing/Licensing
Free trial. Fully functional, no credit card required. Your contacts and computers are still there even when your trial ends.
Unlimited computers/contacts per account. One account for all your contacts and machines, no extra charge.
Unlimited concurrent sessions per account. No limits as long as you have enough bandwidth.
One-time and recurring payment plans available. Buy one or more one-time licenses as appropriate or just have a subscription.
Custom licensing options. We can arrange bulk licensing discounts and fully custom licensing (if standard personal licensing does not suit you). Contact Management/Communication
Easy contacts/computers management. Computers and contacts are in separate tabs and easily manageable.
Contacts/computers grouping. Add contacts/computers into groups for convenience.
Quick contact/computer info. Point to a contact to see essential info including hostname, last session time, host IP and connection stats. Add notes to computers/contacts.
Pre-session IM chat. Stay connected with clients: see help requests and schedule support sessions.
Quick connection for existing customers. No need to enter passcode each time (client is asked if they authorize this).
Session statistics tracking. Track session time, IP, duration, etc. Useful for billing customers. Mobile Devices
Connect to computers from mobile devices (iOS, Android, Blackberry, etc.). Work from mobile browsers: web interface is optimized for best experience on mobiles.
Mobile device gestures support. DeskRoll supports swipes and other gestures (including double-click and right-click emulation).
Virtual keyboard. Full on-screen keyboard for mobiles.
Android app for Android users. Makes things even more convenient on Android-based gadgets. In-session Functionality
IM chat. Often useful even if you can have a phone conversation.
Detailed system information. Comprehensive remote system information, including detailed hardware info, running applications and processes.
File transfer in both directions. Send files (and get files from the remote machine) directly through DeskRoll.
Clipboard sync. Copy and paste text to/from remote computer's clipboard. All clipboard sync features are only available in Google Chrome.
Key combinations support. Send Ctrl+Alt+Del, Ctrl+Shift+Esc, Ctrl+C, Ctrl+A and other Windows and Mac key combinations via DeskRoll's main menu.
Change system resolution from DeskRoll menu. Quickly change remote system resolution without digging into system settings.
Dual monitors support. Switch between monitors in a dual monitor setup on the remote machine.
Start as admin. When UAC is on, get elevated permissions on the remote machine to run apps, etc.
Product branding/relabeling. Customize remote support app with your custom logo.