DeskRoll Remote Desktop connects to your remote computer via a secure communication channel. Our servers act as brokers to establish connections and re-send the data when necessary. We do not store any of your data.
DeskRoll users who have not confirmed their email addresses cannot use remote support functionality.
When doing first-time support session with a client, a six-digit password from the client is necessary. If the client chooses to permanently install DeskRoll, then no password will be required next time. Still, a direct client's permission will be required to do support. DeskRoll uses advanced security mechanisms to protect users from password guessing attempts.