What's New

What's new:

• significantly improved performance, speed and responsiveness of the service,
• added accelerated screen capture on supported systems (Windows only),
• added new and improved encoding on remote clients,
• optimized screen rendering on the technician side,
• various bug fixes and improvements.

What's new:

• Various bug fixes and enhancements.

What's new:

• bug fixes and enhancements.

What's new:

• new protocol reduces traffic and increases connection speed,
• app notarization,
• bug fixes and other improvements.

What's new:

• new protocol reduces traffic and increases connection speed,
• redesigned SysInfo and speed up report generation,
• added Win+i and Win+e shortcut to Viewport.

Bug fixes:

• line breaks were not displayed in RD chat,
• character limit in chat was different on website and clients,
• whitescreen on some P2P connections.

Versions:

• DeskRoll for Android — 1.3.1
• DeskRoll RD & UA — 2.8.1.51

• Show touches on viewport
• Bug fixes and improvements

• Bug fixes and enhancements

• Optimized speed for medium quality mode with packet loss.
• Fixed a Ctrl+Alt+Del sending problem on login screens with branded MSI components.
• Added Esc to special keys.

• Fixed a bug causing artifacts on some retina displays.
• Improved lost packets recovery on Macs.

• Bug fixes and improvements.

• Added "Esc" to the Special Keys list.
• Some fixes of the session reconnect feature.

• New client for Android with numerous fixes released.

• Session reconnection fix.

• New Android application released.

• App Nap behavior fix for MacOS.
• Mac client crash fix.

• Updated WebRTC version for Windows and Mac clients.
• Miscellaneous fixes in the web client.

• Minor website fixes for better usability.

• Now monitor names are displayed in the DeskRoll menu.
• Many website improvements for better information display and usability.

Numerous backend infrastructure improvements and updates.

Implemented mass deployment and branding of the Unattended Access application.

Linux remote support application released.

Now remote session display settings are saved and restored from your last session (for each machine).

• Fixed several remote desktop streaming artifacts.
• Fixed clipboard issue with Ctrl+C.

Implemented mass client deployment.

Windows client auto-update fix.

• Implemented snapshot sending for Windows UA client.
• A minor user registration process fix.

Some website templates are now dynamic.

• Fixed account invite issue.
• Redirect issue fix.
• A few minor visual fixes and improvements.

Improved internal deployment scripts

• Numerous fixes and optimizations.
• Added statistics to improve user experience.

Moved some website pages to new platform to improve performance.

• Now you can disable the second monitor in three-monitor configurations.
• Fixed system display resolution restore after disconnect.

• Implemented session auto-reconnect for Mac clients.
• Numerous bug fixes and optimizations.

• Paging for session logs list.
• Numerous GUI fixes and improvements in the web client.

Implemented session auto-reconnect for Windows clients.

• Improved notifications and newsletters sending process
• Fixed clients/computers details display in mobile app

• Fixed blurred dialogs
• Improved invoice templates
• Enable after-session comments for everyone
• Miscellaneous visual improvements and fixes

network limitations for online demo

• Reboot to safe mode.
• UAC screens are now visible for remote support sessions.

• Peer-to-peer connections now working with latest Firefox builds.
• Numerous minor fixes and improvements.

• Change screen resolution from DeskRoll menu.
• Ctrl+A shortcut support added.
• Miscellaneous improvements and bug fixes.

• Enabled p2p connection attempts after remote session start.
• Miscellaneous improvements and fixes.

• Completely reworked unattended access for improved ease of use.
• Added automatic reconnection after remote reboot (for remote support and unattended access apps for Windows).
• Fixed connection issue on Windows XP.
• Miscellaneous improvements and bug fixes.

• Mac client now supports peer-to-peer connections.
• Clipboard copy now works with Mac client.
• Key combinations can now be sent to Macs.
• Fixed Mac double-click issue.
• Fixed Mac black screen issue.

• Clipboard sync (Copy+Paste across local and remote computer, currently only for Chrome).
• Peer-to-peer connections in Firefox.
• Fix: control keys not working when there is an RDP window parallel to DeskRoll.
• Fix: crash on some dual monitor setups.

• Clipboard sync (Copy+Paste across local and remote computer, currently only for Chrome).
• Fix: control keys not working when there is an RDP window parallel to DeskRoll.
• Fix: crash on some dual monitor setups.

• DeskRoll now connects to user-attended Macs (remote support mode, Clients tab).

• Sorting computers and client by their status (online/offline).
• Improvements and bug fixes.

• Peer-to-peer connections when working in Google Chrome: 3-5 times more speed.
• Time zone support for reporting.
• Computers and clients grouping.

• Demo machine for testing DeskRoll in remote support and unattended access modes.

• Start as Admin button for the Technician.

• For tablets: add control responsiveness by drawing mouse pointer locally (instead of getting it from the remote computer).
• Zipped logs for bug reports.

• Tooltip (hint) for the unattended access application.
• Adjustable performance and image quality.
• Account unlinking confirmation for unattended access.
• Main website fixes for tablets.

• Viewport fixes for tablets.
• Enabled image caching for viewport.
• Correct operation under Windows 8.

• Drag & drop for tablets.
• Virtual keyboard.

• Sped up viewport loading.
• Fixed keyboard sticking.

• Added technician name into IM chat.
• Disabled client-side scaling.
• Facebook integration.