Making a remote support session

You can control your client's/friend's/colleague's computer to solve problems and do maintenance. You can also configure 24/7 remote access to a computer (and that is a different workflow).

First, you'll need to sign up if you don't have a DeskRoll account yet.

Then do the following to make an ad-hoc support session:

1. In your DeskRoll account, open the Clients tab.

2. Ask your partner to click Join Session (the green button on the home page at deskroll.com) and download and run the application when prompted.

3. Ask your partner to tell you the six-digit code generated by the application.

4. On the Clients tab, enter the code into the box and click Connect.

5. Ask your partner to accept the session request in the DeskRoll app