Full List of DeskRoll Features

Deployment and Connectivity

No installation on the technician's side

You only need an HTML5-compliant browser. No plugins or apps, it's all AJAX.

No need to deploy the back end

We host everything. Still, you can choose self-hosting as an option.

Fast peer-to-peer connections

Connect to computers bypassing communications server for great speed and responsiveness.

Adjustable quality and speed

On low speed connections, you can choose increased speed over image quality.

Works through firewalls, proxies, NAT

All you need is Internet access, there is nothing to configure.

Automatic app updates

Client apps are automatically updated to the latest version available (no charges for updates).

Contact Management and Communication

Easy contacts/computers management

Computers and contacts are in separate tabs and easily manageable.

Contacts/computers grouping

Add contacts/computers into groups for convenience.

Quick connection for existing customers

No need to enter passcode each time (client is asked if they authorize this).

Pre-session IM chat

Stay connected with clients: see help requests and schedule support sessions.

Quick contact/computer info

Essential contact info on hover, including hostname, last session time, IP, etc. Add notes to computer/contact.

Session statistics tracking

Track session time, IP, duration, etc. Useful for billing customers.

Trial, Licensing and Customization

Free trial

Fully functional, no credit card required. Your contacts and computers are still there even when your trial ends.

One-time and recurring payments

Buy one or more one-time licenses as appropriate or just have a subscription.

Unlimited computers/contacts plans

One account for all your contacts and machines, no extra charge.

Unlimited concurrent sessions plans

No limits as long as you have enough bandwidth.

Custom licensing options

We can arrange bulk licensing discounts and fully custom licensing (if standard personal licensing does not suit you).

Product branding/relabeling

Customize remote support app with your custom logo.

In-session Functionality

IM chat

Often useful even if you can have a phone conversation.

File transfer in both directions

Send files (and get files from the remote machine) directly through DeskRoll.

Detailed system information

Comprehensive remote system info, including detailed hardware info, running applications and processes.

Start as admin

When UAC is on, get elevated permissions on the remote machine to run apps, etc.

Flexible display management

Change remote screen resolution. Work with multi-monitor setups on remote machines.

Session pause and resume

Helps save bandwidth when having multiple open sessions.

Clipboard sync

Copy and paste text to/from remote computer's clipboard. All clipboard sync features are only available in Chrome.

Key combinations support

Send Ctrl+Alt+Del, Ctrl+Shift+Esc, Ctrl+C, Ctrl+A and other Windows and Mac key combinations via DeskRoll's main menu.