How DeskRoll Keeps It Secure

AES Encryption and SSL

  • DeskRoll implements industry standard AES encryption using 256 and 128 bit keys.
  • To see DeskRoll’s security certificate information (including company details), click the lock icon in your web browser.

Two-Factor Authentication and Secondary Passwords

  • You carry your mobile device as a required means of authentication (works similar to 2FA mechanism used in Gmail). This application does not require an Internet connection on your mobile to function.
  • Inside DeskRoll, you may specify a password for each unattended machine.

Self-hosted DeskRoll

  • You can have a license that comes with a self-hosted communication server and website.
  • You can modify look and feel and the way user and session authorization works.

Session History Logging

  • All remote sessions are logged and cannot be deleted.
  • Each month you can opt to receive a summary of sessions and other service use metrics.

Client Application for Ad-hoc Support

  • For ad-hoc remote support, user permission-only access is possible. The remote support application is deleted after session, unless the remote users explicitly decides to keep it.
  • Unattended access functionality is offered in a separate application.