DeskRoll Blog

Help Desk Software Review and Comparison

As already described in our previous article, help desk or service desk is a way to organize company workflow. The main goal is to make work process uninterrupted and smooth by fixing all problems within a company or with customers. This could be achieved by using a special software - the core of the service desk. Functions of service desk and how it should work are well defined in ITIL (IT Infrastructure Library) which is used in ITSM (IT Service Management). Many companies are marketing their solutions in this niche. There is a wide range of functions offered by such systems. Some of the solutions are simple and easy to deploy, while others require expert knowledge and are very flexible and mostly intended for huge companies with thousands of employees. This article will cover some of both kinds. There’s a lot to be considered when choosing the right solution, so we hope this article is a good start.

Help Desk Solutions

Help desk software is a set of tools for streamlining the processing of support requests from clients. Often a client with a specific problem submits a request to be handled by someone responsible for that specific area. So, this technician has to resolve the issue. The idea behind help desk software is to centralize and collect all such requests in one place, so that the help desk agents process all user requests through this system.

Remote Access for Accountants

Accounting is a broad set of practices aimed at organizing financial information of a company, including sales to clients, procurement, assets depreciation, etc. in a manner appropriate for adequately managing corporate finances, filing required papers, etc. Today this line of services deals with minimum printed papers or entirely dispenses with them. Hard copies have been replaced by electronic documents. Computers, mobile devices, the Internet and remote access are the technologies involved. Let us take a look at how remote access software can be used (and is increasingly being used) by accountants.

The Right Web Browser for Best DeskRoll Experience

In modern times web browsers are the most popular and widely used software. No doubt the Internet is playing an unprecedentedly important role in people's personal and work life. Web browsers provide access to zillions of bytes of information and many thousands of tools used in workflow.

One of such browser-based tools is DeskRoll. It enables access to remote machines without installing additional software on the controlling device.

ComponentSource Phone Numbers Around the Globe

ComponentSource is an authorized DeskRoll reseller and one of the most recognized solution resellers around the globe.

Managing Passwords and Using the Right Tools to Do So

System administrators, IT specialists, bank officers or anyone who works with critical information or has to restrict access to data are dealing with passwords. Following basic rules for using and storing passwords is very important for anyone who wants to keep information private. A lot of people think that their home computers won’t become a target for bad guys. This is not true! Anyone can face data theft problems if not being discreet.

Remote Access in Virtualization

The history of virtualization dates back to 1960s. At first the intention was to extend computer memory. The concept of virtual machine has been developed by IBM. The intention of this project to share hardware resources and to run more than one operating system on a single computer (back then it was a mainframe). The end-users would get the ability to work together, sharing the same computer.

Staying Safe - Being Anonymous on the Internet

Every person who wants to use Internet today should be aware of possible privacy and personal data issues. Governments of many countries want it to be controlled and companies strive to collect personal information and track users. Then this data ends up being used for targeting ads. Even if the use of such data is considered secure, there's always probability of a threat. The data could be stolen or it could become public. Nobody could gurantee absolute safety.

What WebRTC Is

WebRTC is an API that provides native plugin-free support for microphones, web cameras and data streams through a P2P connection between two clients. Two most popular web browsers, Google Chrome and Mozilla Firefox, support most of WebRTC features. WebRTC is still under development, the drafts of the standard have been published by W3C.

Video Compression Formats for the Web

WebRTC specifies that every web browser must support two video compression formats – H.264 and VP8.

VP8 is a video compression format. It is an open source and free project hence no royalties or other payments for using it. VP8 was created by On2 Technologies and is now owned by Google (who acquired On2 in 2010). Company released it as an open source project in 2010. VP8 is used widely in the WebM file format. It is intended as an HTML5 video tag. It's one of the supported codecs on YouTube. VP8 is supported by Firefox and Google Chrome but not in Internet Explorer.