No installation on the technician's sideDeskRoll is a Browser-Based Remote Control, so you need just an HTML5-compliant browser. No plugins or apps - it's all AJAX.
Mass deployment of DeskRollYou can mass deploy MSI or EXE packages to your computers. These computers will automatically become available for connection in your account.
Fast peer-to-peer connectionsConnect to computers bypassing communications server for great speed and responsiveness.
Adjustable quality and speedOn low-speed connections, you can choose increased speed over image quality.
Works through firewalls, proxies, NATAll you need is Internet access - there is nothing to configure for Browser-Based Remote Control.
Automatic app updatesClient apps are automatically updating to the latest version available without charges for updates.
Easy contacts/computers managementComputers and contacts are in separate tabs, and it’s easy to manage.
Contacts and computers groupingAdd contacts and computers in groups for convenience.
Quick connection for existing customersThere is no need to enter a passcode each time (clients should decide whether they allow it).
Pre-session IM chatStay connected with clients: you can see help requests and schedule for support sessions.
Quick contact and computer infoYou can see essential contact info on hover, including hostname, last session time, IP, etc. Add notes to the computer and contact if needs.
Session statistics trackingTrack session time, IP, duration, etc. It’s useful for billing customers.
Free trialFully functional, no credit card required. The only limitation is that branding is not available, and session time is limited.
One-time and recurring paymentsBuy one or more one-time licenses as appropriate or just have a subscription.
Unlimited computers/contacts plansOne account for all your contacts and machines, no extra charge.
Unlimited concurrent sessions plansNo limits as long as you have enough bandwidth.
IM chatOften useful even if you can have a phone conversation.
File transfer in both directionsSend files and get files from the remote machine directly through Browser-Based Remote Control.
Detailed system informationComprehensive remote system info, including detailed hardware info, running applications and processes.
Start as adminWhen UAC is on, get elevated permissions on the remote machine to run apps, etc.
Flexible display managementChange screen resolution, work with multiple monitors, restore display settings from previous sessions.
Session pause and resumeHelps save bandwidth when having multiple open sessions.
Clipboard syncCopy and paste text to or from remote computer's clipboard. All clipboard sync features are available in Chrome, Firefox and Edge.
Key combinations supportSend Ctrl+Alt+Del, Ctrl+Shift+Esc, Ctrl+C, Ctrl+A and other Windows and Mac key combinations via DeskRoll's main menu.