Full List of DeskRoll Features
Deployment and Connectivity
No installation on the technician's side
You only need an HTML5-compliant browser. No plugins or apps, it's all AJAX.No need to deploy the back end
We host everything. Still, you can choose self-hosting as an option.Fast peer-to-peer connections
Connect to computers bypassing communications server for great speed and responsiveness.Adjustable quality and speed
On low speed connections, you can choose increased speed over image quality.Works through firewalls, proxies, NAT
All you need is Internet access, there is nothing to configure.Automatic app updates
Client apps are automatically updated to the latest version available (no charges for updates).Contact Management and Communication
Easy contacts/computers management
Computers and contacts are in separate tabs and easily manageable.Contacts/computers grouping
Add contacts/computers into groups for convenience.Quick connection for existing customers
No need to enter passcode each time (client is asked if they authorize this).Pre-session IM chat
Stay connected with clients: see help requests and schedule support sessions.Quick contact/computer info
Essential contact info on hover, including hostname, last session time, IP, etc. Add notes to computer/contact.Session statistics tracking
Track session time, IP, duration, etc. Useful for billing customers.Trial, Licensing and Customization
Free trial
Fully functional, no credit card required. Your contacts and computers are still there even when your trial ends.One-time and recurring payments
Buy one or more one-time licenses as appropriate or just have a subscription.Unlimited computers/contacts plans
One account for all your contacts and machines, no extra charge.Unlimited concurrent sessions plans
No limits as long as you have enough bandwidth.In-session Functionality
IM chat
Often useful even if you can have a phone conversation.File transfer in both directions
Send files (and get files from the remote machine) directly through DeskRoll.Detailed system information
Comprehensive remote system info, including detailed hardware info, running applications and processes.Start as admin
When UAC is on, get elevated permissions on the remote machine to run apps, etc.Flexible display management
Change remote screen resolution. Work with multi-monitor setups on remote machines.Session pause and resume
Helps save bandwidth when having multiple open sessions.Clipboard sync
Copy and paste text to/from remote computer's clipboard. All clipboard sync features are only available in Chrome.Key combinations support
Send Ctrl+Alt+Del, Ctrl+Shift+Esc, Ctrl+C, Ctrl+A and other Windows and Mac key combinations via DeskRoll's main menu.