Help & Support
Getting Started
- DeskRoll Tutorial
- Getting started
- Opening ports and whitelisting IP addresses
- Making a remote support session
- Setting up unattended access
- Tips for mobiles: clicking, scrolling, typing, etc.
- Assigning hosts to groups (companies)
- Managing and protecting your user data
- Speeding up DeskRoll
- Wake on LAN setup guide
- Supported browsers
- Supported operating systems
- 2FA: why you need it and how to use it
- Using instant chat
- Opening multiple sessions
- Best practices for using DeskRoll safely
- Restoring access to your account
- Why confirm my email?
- How secure is DeskRoll?
- DeskRoll cookie policy
General Use and Tips
- Mass Deployment (MSI and EXE for silent installation)
- Adding DeskRoll to your website
- After session comments
- Multi-user accounts - adding users
- Multi-user accounts - setting up access to computers
- Generating invoices for customers from session logs
- Reboot to safe mode
- Updating DeskRoll
- Setting secondary passwords
- Working with Multiple Monitor Setups
- Exporting remote session logs
- Troubleshooting file transfer
- Troubleshooting: remote session getting locked up (Windows UAC)
- Troubleshooting DeskRoll remote support application
- Troubleshooting DeskRoll unattended access application
- Betas and Early Access
- Why DeskRoll is web-based (as seen by users)
- Why DeskRoll is web-based (as seen by developers)
- How to Access Home Computer from Work Remotely
- The Best Way to Access a Friend’s Computer Remotely
Pricing, Licensing, Customization
- Refund policy
- What to do if payments are rejected
- High VAT in some countries
- The trial version
- Upgrading licenses
- DeskRoll license plans: Starter, Lite, Pro
- What are Seats included with DeskRoll Pro?
- How we accept payments
- Client applications branding (white-label)
- Parallel remote desktop connections – how many?
- Applying discount codes
- Choosing a free remote desktop solution
- Full feature list
- Academic/Educational offers